FREQUENTLY ASKED QUESTIONS

THE PALEO DIET

What is Paleo?

The word “Paleo” is derived from the word Paleolithic – which refers to the period of time when humans were hunter-gatherers. Therefore the idea is to only eat foods that would have been available to our ancestors back then.

The basics of the Paleo Lifestyle is exactly that, getting back to basics. It’s about eating whole, unprocessed foods, and minimising the intake of processed and refined foods. Paleo offers us a blueprint, or framework for optimal nutrition.

For more info on the ins and outs of paleo click here.

What can I expect in Paleo meals?

Paleo meals are based on hunter/gatherer techniques, and include food groups such as meats, fish, nuts, leafy greens, regional veggies and seeds.

What are the pro's of Paleo?

Benefits:
You are more likely to eat a diet without preservatives, additives or chemicals.

There are anti-inflammatory benefits from plant nutrients, fruits and vegetables, oils, nuts and seeds.

If you are eating more red meat, you will consume more iron.

Is the Paleo diet good for diabetics?

The Paleo diet is high in vitamins and minerals; it contains unprocessed foods, and is low in foods that trigger allergic reactions. People with diabetes may benefit from improved blood glucose control, weight loss, and high energy on this eating plan

Will Plate Up help me lose weight?

There are so many health benefits associated with following a Paleo lifestyle, one of these generally tends to be fat loss. Because Plate Up meals only use whole food ingredients, and are all Paleo, we suggest that when combined with regular physical activity, eating Plate Up meals may help with weight management if that is your goal. However, at Plate Up, we focus on fuelling your body with nutritious, natural whole foods, rather than counting calories. It’s important to focus on how good you feel, and the rest will follow.

What are whole foods?

“Whole foods” is a widely used term that refers to foods that are as close to their natural state as possible. Most of the “foods” available to us in supermarkets are processed and refined to a point far from their natural state, often with the inclusion of artificial chemicals, resulting in them having little to no nutritional value.

What does 'Gluten Friendly' mean?

None of the ingredients used in any of the meals contain gluten. However, there may be traces of gluten in a few other products used in our kitchen, and therefore we cannot guarantee the absence of trace amounts of gluten for those with a high sensitivity.

 

 

 

 

MEALS

Do you cater for certain dietary requirements?

Absolutely! All of our meals are Paleo which means that they are:

Grain free
Lactose free
Gluten friendly
Additive free
Refined sugar free

For specific allergens please refer to the individual meal information.

How do I reheat my meals?

Pierce the top lid with a fork or peel a corner and microwave for 60-90 seconds.

Instructions for each meal will be on the front sticker. Due to varying microwave wattages, some microwaves may require slightly more time to heat each meal.

Alternatively, if you want to use an oven to heat your meals, remove the meal from it’s container and place on an oven proof dish. Place in the oven and fan bake at 150 degrees for 10-15mins.

We recommend Plate Up meals to be eaten fresh however if you choose to freeze your order, make sure you place them in the freezer as soon as your order arrives (to maintain freshness).

For best results defrost the meals in the fridge overnight then microwave on high for 2-3 minutes.

If you are reheating from frozen, defrost in the microwave for 4 minutes then heat on high for 2-3 mins.

What are the serving sizes of the meals?

The meals are designed to be a generous single serving. They range in size from 325g – 380g depending on the meal.

How do I store my meals?

Once you have received your Plate Up order store them in the refrigerator straight away.

We recommend storing your meals in the refrigerator to ensure freshness, however, if you decide to freeze your meals they will last up to 3 months in the freezer.

Plate Up Each meal can last for up to 10 days in the fridge and all meals have the expiry date printed on the bottom of the label.

Please refer to ‘How do I reheat my meals’ for cooking/defrosting times.

How long do the meals last?

Each meal can last for up to 10 days in the fridge and all meals have the expiry date printed on the bottom of the label.

Our meals are made fresh, then vacuum sealed and flushed with a mixture of Nitrogen and CO2. This displaces all the oxygen in the packaging which means bacteria can’t grow.

Where do you get your ingredients from?

We source all of the ingredients for our meals from good renown local suppliers. These are delivered to us fresh daily so to ensure quality driven meals.

Are your meats grass fed?

Yes, all beef and lamb in the meals comes from grass fed farms.

Are your meats and poultry free range?

Yes, we source all our meats and poultry from ethical farms where free-range farming practices are strictly adhered to.

Why do you use goat's milk instead of cow's milk?

Goat’s milk is the most similar to human milk when compared to cow’s or sheep’s milk. As such, it may trigger fewer allergic reactions than the other two types. Goat milk has smaller fat globules than cow’s milk, which means it is relatively easier to digest. The high proportion of medium chain fatty acids, which are immediately absorbed into the bloodstream and not technically broken down, also enhances the digestibility of this type of milk. Goat milk contains more calcium and magnesium than cow milk, and contains some vitamin C. Flavor-wise, goat milk has more of an acidic bite and a characteristic richness.

Can I freeze my meals?

Absolutely. However, this will most probably alter the taste and texture of the meals slightly, so we do advise that they are better when refrigerated. When reheating from frozen, defrost in the microwave for 4 minutes then heat on high for 2-3 mins.

Are the meals frozen?

No, the meals are all made fresh the day before they are delivered to you.

 

 

ORDERS

How long will my order take until it arrives from date of order?

Delivery Days: Wednesdays & Saturdays.

We require at least 3-4 working days to prepare any order then we dispatch overnight so you can expect your meals to be delivered anywhere between two to three business days after you have placed an order.

Saturday deliveries – We will only deliver your order on a Saturday if you have given us permission. In order to recieve a Saturday delivery you must place your order before 9am on a Thursday morning and select the ‘Saturday Only’ option when checking out.

Weekdays only – If you have placed an order after 4pm on Sunday you can expect your delivery on the Wednesday as we require 3-4 business days to prepare.

How do I enter promotional codes or discount vouchers?

You can enter your Promotional Code/Voucher Coupon in the ‘COUPON’ section at the checkout.

 

 

PACKAGING

Can I return my packaging?

Unfortunately for health and safety reasons, we are unable to receive returned packaging. However, there are several ways the packaging can be utilised in household activities, or recycled.

How can I dispose of my packaging?

Your individual meal trays can be recycled in your weekly plastic recycling collection. Meals are delivered to you in Plate Up cardboard boxes with ‘Woolcool’ insulation technology inside. While your cardboard box can be recycled in your weekly cardboard recycling, your Woolcool (once removed from its lining) is biodegradable so can be used in a number of different ways!

 

PAYMENT

How can I pay for my orders?

Orders are to be paid online by credit card or bank transfer via Poli Pay. It is our company policy that all payments must be cleared before being prepared & sent.

 

 

DELIVERY

What if no one is home when the courier delivers?

Our couriers are instructed to leave your meal order at the address whether someone is home to receive it or not.

When we send the meal pack we will automatically send an email to let you know your delivery is on its way. You can include delivery instructions in your order for our courier to leave it somewhere safe for example “Please leave parcel around the corner on the garden side of my property”

May I request meals to arrive on a certain day?

Unfortunately Not. 

Pick which day you would like delivery date at the checkout. Please note that orders normally take 3-4 business days to arrive and we are unable to request specific times for delivery.

Plate Up delivery days: Wednesdays & Saturdays.

 

Can I have my meals delivered on Saturday?

Yes, we are able to have your order delivered on a Saturday. Just let us know if you prefer Saturday in your order notes at the checkout.

In order to receive a Saturday delivery, your order must be placed by 4pm on Wednesday morning.

You will be emailed the track and trace information from NZ Couriers once your order has been picked up from us. NZ couriers close a12 pm on Saturdays so your order will be delivered in the morning.

We recommend tracking your order to make sure it arrives safely.

How long will my order take until it arrives from date of order?

Delivery Days: Wednesdays & Saturdays.

We require at least 3-4 working days to prepare any order then we dispatch overnight so you can expect your meals to be delivered anywhere between 3 to 4 business days after you have placed an order.

Saturday deliveries – We will only deliver your order on a Saturday if you have given us permission. In order to receive a Saturday delivery, your order must be placed before 4pm on a Wednesday morning.

Weekdays only – If you have placed an order after 4pm on Sunday you can expect your delivery on a Wednesday as we require 3-4 business days to prepare.

How are the meals packed for delivery?

Meals are made fresh daily and then vacuum sealed to trap in the flavour.

All meals are then chilled and packed into a cardboard box with ‘Woolcool’ technology insulation inside. Woolcool keeps meals fresh and chilled and is environmentally-friendly. They are then picked up by the couriers on the same day and delivered specifically to your instructions.

Where do you deliver to & what is the delivery cost?

We deliver to most addresses nationwide.

Rural properties are a little bit more difficult, but check the “rural deliveries” question to see how to do it.

Delivery costs include a cardboard box, ‘Woolcool’ lining, ice pack & courier fee from our kitchen to your chosen address. Courier fees vary depending on pack size and destination. The website will automatically calculate this for you at the checkout.

Example:  A 21 pack of meals delivered to Auckland is $23.50. A 15 pack of meals delivered to Tauranga is $13.50

What about rural deliveries?

Rural properties are more difficult to send meals to because the meals must be delivered within a certain time frame to ensure their freshness; however, there are a number of drop off points that the couriers can deliver to for you to collect from. First check here to see if your address is a rural delivery. If your address is a rural delivery then you will need to locate the closest depot or drop to have your meals sent to for you to collect from. To find this click here and select your location on the map to find the closest drop off point to where you live. When checking out enter the address of your closest drop off point in the postal address section, and let our customer service team know that’s what you’re doing in the notes section.