Delivery Information

From our kitchen to your belly.

Everything you need to know about delivery

Fresh, not frozen

All your meals are made fresh to order, and then vacuum sealed to trap in the flavour.

We use Woolcool biodegradable packaging to keep your meals cool and fresh until you pack them into your fridge or freezer. Woolcool keeps meals fresh and chilled and is environmentally-friendly.

Delivery days and times

Our delivery team do their thing on Wednesdays and Saturdays. So no matter where you live, your meals will arrive on either of those days.


For Wednesday delivery:

Order by 11:59pm on Sundays and your meals will arrive by Wednesday to help make midweek meals more manageable.


For Saturday delivery:

Order by before 3:59pm on a Wednesday, and we'll get your meals to you on Saturday, so you can actually enjoy your weekend, not spend it in a supermarket. Please note that all Saturday deliveries will arrive in the morning.

What if I’m not home?

If you’re not home, our couriers will leave your meals somewhere safe. When you place your order, you can leave a note to let us know the best place to leave your meals, for example “Please leave parcel around the corner on the garden side of my property”

Delivery costs

Delivery costs include a cardboard box, ‘Woolcool’ lining, ice pack & courier fee from our kitchen to your chosen address. Courier fees vary depending on pack size and destination. The website will automatically calculate this for you at the checkout.


Example:  A 21 pack of meals delivered to Auckland is $23.50. A 15 pack of meals delivered to Tauranga is $13.50


Aotearoa-wide delivery


We deliver to most addresses nationwide.


Do you live rurally? Rural properties are more difficult to send meals to because the meals must be delivered within a certain time frame to ensure their freshness; however, there are a number of drop off points that the couriers can deliver to for you to collect from. First check here to see if your address is a rural delivery.


If your address is a rural delivery then you will need to locate the closest depot or drop to have your meals sent to for you to collect from. To find this click here and select your location on the map to find the closest drop off point to where you live. When checking out enter the address of your closest drop off point in the postal address section, and let us know that’s what you’re doing in the notes section.


What if the courier gets hungry?

If there’s any issue with your order, please get in touch with us at info@plateup.co.nz