Terms of Service

Delivery Wednesday - Cancellation by 3pm Wednesday prior
Delivery Sunday - Cancellation by 3pm Monday prior

Once we have begun production of your meal pack from these times we will not accept any cancellations of your order.

Weekly Meal boxes Terms:

Delivery Date
All weekly meal box subscription orders will be delivered on either a Wednesday or Sunday. You can choose your delivery day at checkout.

Billing Date
All weekly meal box orders will either be billed Tuesday evening in preparation for the following Wednesday delivery, or Sunday evening for the following Sunday delivery. If you wish to cancel your order after your payment has been taken you must contact Plate Up before the cut off times stated at the top of this page. You can not do this through the website by yourself after the payment has been taken so please call or live chat us.

Pausing your subscription
If you wish to pause your subscription you will be able to do this through our portal and this must be submitted before your weekly cycle occurs.

Cancellation Policy

If you wish to cancel your subscription you must let us know as soon as possible. You can cancel by logging into your account on the website, navigating to 'Manage my Orders' and cancelling your subscription. Alternatively you can email or livechat us and we can do this manually for you. Your orders and payments are loaded the afternoon before the payment date so you must do this before these times:

Delivery Wednesday - Cancellation by 3pm Wednesday the week prior.

Delivery Sunday - Cancellation by 3pm Monday the same week.

If your payment is taken and an order is placed you can still cancel your subscription for future orders but to cancel your current order and obtain a refund you must contact us via livechat or email by 3pm the day your payment was taken.

IE: Wednesday delivery you must contact us by 3pm Tuesday the week prior.
Sunday delivery, you must contact us by 3pm the Monday the same week.

We are unable to cancel or refund orders that are cancelled outside of these following times.


General Plate Up Terms:

This page (together with the documents referred to on it) sets out the terms and conditions (Terms) on which Plate Up Ltd will deliver to you; meals (together the Food) ordered from Plate Up Ltd’s Site www.plateup.co.nz (the Site) (together the Services). Please read these Terms carefully before subscribing to Plate Up Ltd Services. By ordering any of Plate Up Ltd’s Food by subscribing to one of Plate Up Ltd’s Services, you agree to be bound by these Terms.

You agree to be subject to the Terms in force from time to time. Plate Up Ltd will notify you by email of any significant changes to Plate Up Ltd’s Terms via email. Subscribing to Plate Up Ltd Services will be deemed as acceptance of these terms.
Customer Information

  • You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment.
  • You are responsible for maintaining your own username and password, where required to access your customer account. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.
  • As a customer you are responsible for your customer account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.
  • We reserve the right to restrict or remove your access to this website where you breach these terms and conditions. Such restriction or removal will take place without recourse or explanation to you where we solely deem it appropriate or necessary.

We take your privacy seriously. We are registered under and comply with the Data Protection Act 1998. For further details please see our Privacy Policy.

Product Pricing and Title

  • We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at any time up to the shipment of that order and any related items.
  • We reserve the right to alter all products pricing without notice.
  • Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.


  • Plate Up Ltd strongly recommends that you seek medical advice before starting any nutritional program.
  • The information provided by Plate Up Ltd is not medical advice nor a substitute for medical treatment. Never disregard professional medical advice or delay in seeking it because of something you have read on the Site or other Plate Up Ltd publications, including social media bulletins. This includes any advice Plate Up Ltd provide to you by email, over the telephone or in person.
  • Plate Up food is healthy and is made with ingredients low in allergens; but if you have any health concerns or allergies we advise seeking advice from a trained professional prior to consuming.
  • However, if you have any type of food allergy, Plate Up Ltd ask that you refrain from eating Plate Up Ltd Food.


  • Results from the purchase of Plate Up Ltd Food are not guaranteed. For the best results Food should be combined with daily exercise.
  • Results will vary from person to person. Results (measured in terms of fat loss and lean muscle gain) may vary from person to person for several reasons including but not limited to environment, genetics, metabolic rate, and physical exertion.
  • You will be required to create an account on the Site before subscribing to the Services, your username and password will be created by you. You are responsible for all actions taken under your chosen username and password.
  • By creating an account on the Site you warrant:
  1. that all the details you provide are true, accurate, current and complete in all respects;
  2. to notify us immediately of any changes to your account information;
  3. to only create one (1) account and to only use the Site using your own username and password;
  4. not to disclose your password to anyone and to make every effort to keep your password safe;
  5. to change your password immediately upon discovering that your account has been compromised; and
  6. to notify us if you suspect someone has accessed your account without permission.
  • Plate Up Ltd reserve the right to terminate your account and to suspend or terminate your access to the Site immediately and without notice to you if:
  1. you breach these Terms;
  2. you are impersonating any other person or entity;
  3. when requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity; and/or
  4. Plate Up Ltd suspect you have engaged, or are about to engage, or have in anyway been involved, in fraudulent or illegal activity in relation to the Site.


  • After registering to the Services on the Site, you will receive an e-mail acknowledging that Plate Up Ltd has received your order. This does not mean that your order has been accepted. All orders are subject to acceptance by us, and Plate Up Ltd will confirm such acceptance to you by sending you an e-mail confirmation.
  • The contract between us (Contract) will only be formed after Plate Up Ltd have debited your payment card and confirmed receipt of your order by email. Any products which Plate Up Ltd has not confirmed in the email will not form part of the Contract and any suitable arrangements for a refund will be made at Plate Up Ltd’s discretion.
  • Plate Up Ltd reserves the right to refuse any order placed by you at any time prior to acceptance, without providing an explanation.
  • Unless otherwise indicated during the order process, payment can be made by any credit or debit card or through an electronic payment account as identified on the order form. Plate Up Ltd reserve the right to include additional charges where certain cards are used, such as (but not limited to) American Express or other international credit cards.
  • Should a payment to Plate Up Ltd be requested to be returned by your bank, Plate Up Ltd reserves the right to charge you a fee for the returned payment.
  • When you pay for your order by card, Plate Up Ltd carry out certain checks which include obtaining authorisation from your card issuer to ensure you have adequate funds and carrying out certain checks for security reasons. This may involve validating your name, address and other personal information supplied by you during the order process against appropriate third party databases including the card issuer, registered credit reference agencies and fraud prevention agencies. By entering placing an order with us you are giving us permission to carrying out these checks.


  • The Food will be at your risk from the time of delivery.
  • Ownership of the Food will pass to you upon delivery after Plate Up Ltd has received full payment of all sums due in respect of the Food.
  • Neither Plate Up Ltd nor Delivery Company shall be deemed responsible for any theft of the Food from the delivery address.
  • Plate Up Ltd expressly disclaims all liability which may arise by virtue of the Food being left unattended for a period of time after delivery. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature in respect of items which need to be kept chilled.


  • The price of the Food and Plate Up Ltd delivery charges will be as quoted on the Site from time to time.
  • Where additional delivery costs are applicable, these costs will be clearly indicated during the order process.
  • Plate Up Ltd reserve the right to increase the price of the Food to reflect any increase in the cost to us due to any factor beyond Plate Up Ltd’s control (such as, and without limitation, the cost of transporting the Food to your address, any foreign exchange fluctuation, increases in the cost of raw ingredients, increases in the costs of labour, materials or other costs of manufacture).


  • Plate Up Ltd warrant that any Food purchased from us through Plate Up Ltd’s Site will, on delivery; conform to its description, be of satisfactory quality, and be reasonably fit for all the purposes for which Food of that kind is commonly supplied.
  • You warrant that any and all of the Food ordered by you is for your personal use only and not for resale.
  • Plate Up Ltd will not accept liability for any loss or damage that is not foreseeable.
  • Nothing in this agreement excludes or limits Plate Up Ltd’s liability for:
  • death or personal injury resulting from negligence;
  • fraud or fraudulent misrepresentation;
  • Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
  • Defective Food under the Consumer Protection Act 1987; or
  • for any other matter in respect of which liability cannot by applicable law be limited or excluded.
  • Plate Up Ltd attempts to identify ingredients that may cause allergic reactions for those with food allergies. In addition, you can select to exclude items that Plate Up Ltd has identified as possible allergen-containing ingredients. However, there is always a risk of contamination. Customers concerned with food allergies need to be aware of this risk
  • Plate Up Ltd make no representation or warranty of any kind express or implied statutory or otherwise regarding the availability of the Site or that it will be timely or error-free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or bugs.
  • Plate Up Ltd cannot guarantee and cannot be responsible for the security or privacy of the Site and any information provided by you. In particular,
  • Plate Up Ltd will not be liable for any damage or loss caused by a distributed denial-of-service attack, any viruses trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful that may infect your computer, peripheral computer equipment, computer programs, data or other proprietary material as a result of your use of the Site or you downloading any material posted or sold on the Site or from any website linked to it.
  • You agree to fully indemnify, defend and hold us, and Plate Up Ltd’s officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, including but not limited to losses (including loss of profit, revenue, goodwill or reputation), costs and expenses, including reasonable administrative and legal costs, arising out of any breach of these Conditions by you, or any other liabilities arising out of your use of the Site.
  • This clause does not affect your statutory rights as a consumer, nor does it affect your contractual cancellation rights.
  1. Indemnity

By your use of our website you hereby indemnify us and undertake to keep us indemnified at all times now and in the future against all possible claims relating to any breach of these terms and conditions by you. Such indemnities to include, (but not be limited to) all costs legal and otherwise, all other expenses, damages or settlements arising from your breach of these terms and conditions.

  1. Waiver
    Failure by us to enforce any accrued rights under these terms & conditions is not to be taken as or deemed to be a waiver of those rights by us unless we acknowledge the waiver in writing.
  2. Jurisdiction
    These terms & conditions shall be interpreted, construed and enforced in accordance with New Zealand law and shall be subject to the exclusive jurisdiction of the New Zealand Courts.

Our contact details are as follows:
520 Waterloo Road, Islington, Christchurch, 8042.
Email: contact.hellofoods@gmail.co.nz